Privacy Policy

At Al Fawzy Dental, we are committed to upholding the highest standards of patient confidentiality and data protection. When you visit our website, use our online booking system, communicate with our staff, or receive treatment at either of our branches, we may collect a range of personal information. This includes, but is not limited to, your name, phone number, email address, residential address, date of birth, and relevant medical or dental history. This information is collected for the sole purpose of delivering safe, effective, and personalized dental care. We may also gather technical data such as your IP address, browser type, and interactions with our website in order to improve site performance, user experience, and system security. Any medical information shared with us, including treatment records, diagnostic images, x-rays, prescriptions, or clinical notes, is treated with the utmost sensitivity and is used strictly to guide your care and meet regulatory standards in healthcare documentation.

We use this information to schedule appointments, provide accurate diagnoses, plan and perform treatments, communicate with you regarding your dental needs, process payments, and maintain a secure and compliant patient management system. Our internal systems are designed to protect your privacy at all levels. Access to your data is limited only to authorized personnel, and all patient records are stored in secure, encrypted environments. We do not share or disclose your personal data with third parties unless explicitly required by law, such as for legal investigations or public health reporting, or when collaborating with certified medical service providers under strict confidentiality agreements. Al Fawzy Dental does not engage in the sale or rental of your personal information to marketing companies, advertisers, or other commercial entities. If you subscribe to any marketing or newsletter services from us, you may opt out at any time through the unsubscribe link provided.

Cookies and analytics tools may be used on our website and booking platform to enhance your browsing experience, remember your preferences, and track usage patterns that help us improve our services. These tools do not collect identifiable medical data but may collect behavioral information such as time spent on pages or clicks for performance analysis. You can disable cookies at any time by adjusting your browser settings, though this may affect the functionality of certain features on our site. We retain patient and user data only for as long as it is necessary to fulfill the purposes for which it was collected or as required by healthcare and legal standards. Upon request, you may access, update, or request deletion of your personal data, except in cases where retention is legally mandated. We are also happy to address any concerns or inquiries regarding how your data is handled. For all privacy-related matters, please contact us via email at [email protected], or reach out to our branches directly at +20 111 010 0027 (Agouza) or +20 111 808 8836 (New Cairo).